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IDT changes the game in Customer Service!

Interactive Data & Telephone (IDT) is offering new applications and tools for contact centers to make customer service a breeze.

Starting next week, Interactive Data & Telephone is launching their new apps and tools to manage the way business handle customer service. With new features and options, the way businesses work with customers has never been easier!

“What’s the worst moment you’ve had dealing with customer service? I feel that the average call usually breaks down in a similar way. You call to make a comment or complaint about a product. You have to navigate through a series of codes that makes binary seem like child’s play. Then once you finally found what you’re looking for, you’re put on hold for what seems to be an eternity before someone human actually picks up. The next you know you’re dealing with a series of back and forth arguments between the customer services rep, their “manager”, and you. The end usually results in either you resolving your issue, or you feeling that you go cheated because there “isn’t anything they could do”. This type of thing happens more than it should and every business should do something to change.

As we all know if the customer is satisfied, they’ll keep coming back. So what can we do about this issue? Well Interactive Data & Telephone is proud to announce it’s very own IDT Contact Center Solutions! With these new options, you have all the tools you need to provide the perfect customer service.

The key to providing great customer service is providing a perfectly managed contact center. Having a contact center that is quick, efficient, and cost-effective will give you the edge against the competition. With IDT, we can enhance the contact center operation in a variety of important ways including:

  • Efficient call handling

  • Faster response to callers

  • More efficient handling of peak hours traffic

  • Effective back-up coverage

  • Increased agent productivity

  • Simplified staffing requirements

  • Increased management control

  • Ability to grow with your business to protect your investment

To achieve these goals, IDT offers a series of applications with their service that makes the customer service game easier. Our Automatic Call Distribution (ACD) ensures that calls are handled quickly and efficiently. The system runs as an application on the Media Application Server (MAS), along with call reporting, Call Manager, voice mail, and other value-added Computer Telephone Integration (CTI) applications. With our Network ACD applications enable multi-site contact centers to work together as one call routing system. To make life a little easier we also provide Multimedia Web Chat and Web Callback. These features enable online customers to initiate an instant messaging chat session with a contact center agent. And lastly, we also offer various tools such as call reporting, call recording, tracer and much more to make the system run as smoothly as possible.

A successful business relies on great customer service. With IDT, we help provide those tools to meet those expectations. For a more information and a comprehensive list of our applications and tools, visit our website at www.idt1.com

IDT is the market leader in the field of Business Phone Systems. Offering the experience, resources and support, we will take your business to the next level. We offer cutting edge technology and products to suit any budget with financing options available. From voice, data, surveillance, and structured cabling, we will help you take on your project!

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IDT now offering the new Mitel MiVoice Conference Unit

Interactive Data & Telephone – IDT (Southern California) will be offering the brand new Mitel MiVoice Conference Unit to new and existing customers.

Available today, Interactive Data & Telephone will be offering the brand new Mitel MiVoice Conference Unit to all business and corporations. With new features that include a brand new multimedia interface, the MiVoice brings the ability to hold a large conferences right to the convenience of your personal office.

Getting a project completed always takes many hours and a lot of manpower to release a quality product. A critical aspect that determines whether you reach your deadlines lies with communication between different parties. You know how it goes, you have multiple groups working on a single project – each working on a separate part in development – and the most frustrating part falls within the communication and collaborative aspects. You always have one group waiting on another group to get things approved or changed which ruins the natural workflow. There must be a way to make the whole process easier. With today’s technology we should be able to make communication simple and easy to achieve. Well good news everyone, Mitel and IDT is here to save the day. Today we would like to present our newest product available right way: the Mitel MiVoice Conference Unit.

The MiVoice (also known as the UC360 Collaboration Point) is an all-in-one user interface that makes collaborations and video conferencing a breeze. In the past, doing such an activity became tedious and time consuming which discourage employees to even attempt. The Mitel MiVoice makes this process easier and cost effective by bringing together in room presentation display and multi party audio & video collaboration for remote participants in a single, compact appliance. This turns a single conference into an interactive sharing experience. The MiVoice brings multiple users together without the need for a large meeting room. With the Mitel MiVoice Conference Unit, you can enrich the average phone call into an experience that not only lets users hear and see each other, but allows each user to share documents and presentations. This turns a regular conference into an interactive meeting where ideas and feedback can be exchange on the fly, without the hassles of miscommunication.

The Mitel MiVoice Conference Unit has the ability to change a boring old meeting into something special. Technology is the driving force that makes or breaks a company. Top companies around the world spend millions to get ahead, but with the Mitel MiVoice, you don’t have to. Keep current and productive and order yours today!

IDT is the market leader in the field of Business Phone Systems. Offering the experience, resources and support, we will take your business to the next level. We offer cutting edge technology and products to suit any budget with financing options available. From voice, data, surveillance, and structured cabling, we will help you take on your project!

Interactive, Data, Telephone, Communication, Collaboration, Multimedia, Mitel, MiVoice, Conference, Unit, Business Phone System, Small Business, Corporations, Business, Voice, UC360

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IDT to Offer Legacy to Dedicated Office Phone Conversion Program

CORONA, CA, June 15, 2013  — Starting next week, IDT (Interactive Data & Telephone) will be offering its new and existing customers an exciting conversion service transitioning clients pre-existing legacy office phones to in house dedicated phone systems. With a dedicated phone system, total cost of ownership is greatly reduced in regards to no more monthly service fees put on by telecommunication operators.

“Call waiting, a simple technology from a simple time. A time when both grunge and Vanilla Ice were relevant. Back in those days the epitome of modern telephone technology summed up to being able to three-way a conference call. And sure it did it’s job, being able to make a call. But that was almost two decades ago and it’s time to step up to something that submits to the standards of the modern world. Let’s leave the legacy business phone system in it’s rightful place at the museum and move on to 2013. Welcome to the world of Voice Over Internet Protocol. Voice Over Internet Protocol, or VOIP for short, is a dedicated phone system ran on the internet based solely on your connection. No need for telephone poles or landlines. All you need is a router and a stable internet provider.

The main question people ask is what does VOIP actually do that your lovable legacy phone can’t. Have you ever tried to reach someones office number when they weren’t currently onsite? Well with a VOIP Business Phone System an office call can automatically transfer to their cellular number, even if they were all the way out in the serengeti. VOIP offers enterprises features such as caller ID, dialing straight from a contact list, an automated receptionist, the ability to use your cell to make calls using your office line, and other great features. And you were amazed when your phone could play your favorite springsteen song as a ringtone.

The next thing to remember is this: money talks. The cost saving effectiveness VOIP has over a legacy business phone system is exponential. The factoring cost with a standard legacy phone is usage. You pay for how many minutes you use. Then take into account the long distance fees with each area and your bill can fluctuate incredibly. A one hour call to Japan just costed you the price of admission into Disneyland. VOIP services are simpler than that. They offer unlimited local and long distance for one low rate. You can have a 36 hour conversation with a man from Finland and your bill would never change. And that’s just the start: down to the last cent, both hardware and software, VOIP is significantly cheaper than the same equipment you would need to run an old legacy phone. Maintenance is also cheaper and takes less time. Remember those days of waiting at the house between 10 and 5? Say goodbye to that!

Let’s face it, the legacy phone has had it’s time in the sun. It’s always going to have that place in your heart. But VOIP is the next leader in the telecommunication world. Between the more advance features and the ease of use to the cost effectiveness, isn’t it the smarter choice? It’s time to retire that old legacy phone in the attic.”

IDT is the market leader in the field of Business Phone Systems. Offering the experience, resources and support, we will take your business to the next level. We offer cutting edge technology and products to suit any budget with financing options available. From voice, data, surveillance, and structured cabling, we will help you take on your project!

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IDT Now Offering Unified Communication Services

CORONA, CA, June 13, 2013  — At Interactive Data & Telephone – IDT(Southern California), we have just announced our all new service line for Unified Communications, which will bring new changes on how our clients and their employees communicates and shares information with one another. In the recent decade, the industry has innovated new technologies for voice, data, and video communications and consolidated into a single outlet. With companies such as Mitel, NEC, and Toshiba leading the market, access has never been so readily available and now small and large businesses alike are capitalizing on these assets.

For Interactive Data & Telephone’s clients starting up a business, Unified Communications is a key aspect. With the integration of voice, data sharing, telephony, video conferencing, IP communications, and unified messaging, running a business has never been easier. The benefits of taking a conversation from instant messaging to a phone call and a video conference within minutes increases productivity and raise the success for any business. Productivity is important isn’t it? Issues that normally arise are usually through misinformation or lack of. Traditional communication systems ranging from telephone tag to email chains impose challenges between people and actively discourages communication. The ability to use Unified Communications to put every tool in one location not only increase productivity, but because the ease of use, it reduces the errors that can be made and cuts the work in half. Unified Communications simplifies the communication aspect and optimizes every project taken on.

Now with every up and coming business, being cost effective is the most important factor in whether a business succeeds or not. Though it doesn’t mean a compromise of quality, being in a position where overhead diminishes because of the reducing cost of new technology, Unified Communications is leading the call. Being able to video conference and also share documents and other information in real time reduces the expenses involved in traveling and time spent in organization. The ability to use Voice Over IP saves hundred maybe even thousand in terms of cellular and long distance cost. And most importantly, without the need for auxiliary components and facilities, the cost for staff and office space will be reduced, the ability to work at home or on the road is available.

As Unified Communication capabilities improve over time, making the switch has never been easier. Businesses adopting this are shown to become more efficient and successful. Employees become more productive with the ease of use and productivity becomes an all time high. Unified Communications is the next step into bringing your business into the modern world.

Interactive Data & Telephone is the market leader in the field of business phone systems and data networking. Offering the experience, resources and support, we will take your business to the next level. We offer cutting edge technology and products to suit any budget with financing options available. From voice, data, surveillance, and structured cabling, we will help you take on your project!

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